Cancellation policy
How cancellations and refunds work for tours and transfers booked with Duca. The same rules apply to bookings paid with a gift card.
If you need to cancel
Tell us as early as you can, by email at geral@duca.pt or by WhatsApp on +351 963 695 200.
- Full refund Up to 7 days before the start.
- Full refund minus the cost of tickets or activities already bought for you Up to 24 hours before the start.
- No refund In the last 24 hours before the start.
Refunds are made to the same payment method used for the booking.
If something outside our control affects the tour
Weather, closed roads, strikes or a boat that does not sail can stop an activity. What we do depends on when we find out. Take a day in the Algarve with a boat trip to the Benagil caves.
- We know before the day We tell you in advance that the boat will not sail. The choice is yours. If you still want to go, there is no refund and we try to replace the boat with another experience in the Algarve. If you prefer not to go, we cancel the booking and you receive a full refund.
- We find out on the way We are already on the road when we are told. We tell you straight away and you decide. If you prefer not to continue, you receive a full refund. If you want to continue, we issue a 25% refund.
- We arrive and the boat is cancelled We take responsibility for it and you receive a full refund.
Custom multi-day tours
For custom multi-day tours, these rules apply instead of those above. A deposit of 20% of the total price confirms the booking, and the final payment is due up to 24 hours before the start.
- Full refund If you cancel up to 7 days before the start.
- No refund After that date.
Gift cards
A gift card is a voucher to be used on a booking. This policy applies to bookings, including those paid with a gift card.
