Organization

The organization of the programs included in this website is carried out by Duca, with main offices in  Rua do Nascente, 5, 7630-17 Almograve, Municipality od Odemira capital of 5.000€. Fiscal number PT506888320; registered in the C.R.C of Odemira, under the number 846 and with offices in Av. Roma, 131 - 2715-611 Montelavar.

Validity

The information included in this website is valid until 31/12/2021.

Jurisdiction

The competent court of jurisdiction is the Court of Odemira, disclaiming any other.

Tours

Cancellation, delay, or change the tour routes.

Duca, Lda. reserves the right to cancel, postpone or change the itinerary of any tour for any reason, namely dueweather conditions, mechanical problems, medical emergency, strike or suspension of work on the local, local holidays and other reasons, without obligation to compensate the client.

Prices

Prices may be changed if the conditions are justified, namely by unexpected rise of government charges, taxes or fuel surcharges, as well as the change of any external costs beyond the control of Duca, Lda. All Prices include VAT.

Contracted services

Meals, hotles and  other necessary services are contracted directly from the customer are not Duca employees. Thus, in providing these services, Duca  is not responsible for any complaints against those entities that may result from actions on its behalf.

Complains and Refunds

Complaint and refund requests will only be considered when submitted in writing by the complainant to Duca, Lda. within 5 days after the end of the service. All legal claims will be solved in the Odemira's Court Jurisdiction.

 Reservations and Cancellations

Reservations will only be considered valid only after receiving 20% of the total price of the service. Reservations should be directly made with Duca. or through one of its distribution companies, travel agents, wholesalers or recognized travel operators.

Changes to reservations after the initial appointment will be charged for an amount up to €25 per change, including but not limited to changes in name, address, travel and departure date, category, and other changes not specified here.

20% of the service total price must be paid when booking it. Payment may be made by PayPal, wire transfer, check or cash. After booking, the following costs will be applied in case of cancellation of the reservation:

- 20% of initial deposit not reimbursable;

- cancellations before 7 days before departure: 50% of the reservation;

- cancellations with less than 48 hours to the departure: 100% of the reservation;

All cancellation costs are subject to additional charges incurred by Duca with transport, hotel accommodation, meals and drinks, contracted services and other non-refundable charges related to the reservation made by the passenger. These additional costs will be charged to the passenger, in addition to the normal cancellation charges.

Children

All children under 18 years old must be accompanied on the departure day by a parent or a responsible adult over 18 years old. Duca does not guarantee the availability of cribs or beds for children, restaurant chairs, safeguard  seats, or other children equipment. Duca does not provide babysitting services nor has activities or programs only for children. If necessary a baby seat Duca should be informed untill 24h before departure time.

Customs and Immigration

Passengers are responsible for obtaining all the necessary immigration documents to enter Portugal and visit Spain before leaving their homeland. The impossibility of entering Portugal due to incorrect immigration documentation may result in cancellation of the tour as No Show, whereby there won’t be any refund except the one in the cancellation policy in this document.. Passengers are individually responsible for the fulfillment of international customs regulation when leaving Portugal and entering their home countries. Duca is not responsible for any Custom duties concerning any products that have been offered or purchased, including but not limited to wine and alcoholic drinks, during the Tours.

Taxes and Government Duties

The cruises price includes all duties and government taxes applicable only as far as the cruise is concerned. Airport taxes and fees, departure taxes, immigration taxes and other travelling taxes are of the responsibility of each passenger and may vary according to the route of the trip and origin and destination countries. Any doubts should be clarified before departure with your travel agent.

Valuable objects

No safes are available on board. Passengers are responsible for the safety and protection of their value objects. When touring or moving from one city to another the guidedriver can stay in the car to keep your things safe while you visit the places.

Internet Wireless connection

All of Duca's vans have wireless internet connection. The connection bandwidth and the coverage area of the van are limited but sufficient for a ordinary internet use. The individual use might be limited in order to allow more passengers to access the internet. Wi-fi is free of charge for a regular use.

Scope of Responsibility

Duca is not responsible for the performance of airlines, hotels and tour companies prior and after the service, tour packages suppliers or any other elements of holiday experiences of a passenger beyond the part concerning the contracted service.

 Pets

Small pets are allowed on the services provided by Duca. Passengers are responsible for the animals (vaccines, licences, clean of the van, behavor, ...).

Smoking Policy

Smoking is not allowed inside the vans. 

Insurance

All tours, transfers an oter activities organized by Duca fully fulfill the requirements concerning the insurance required by the Portuguese law for the type og service provided.

RNAAT 4/2010